As of September 22, 2020
All-over print (AOP) fulfillment time has decreased to 3–8 business days in the US and Mexico, but DTG products in the US are now experiencing slight increase—the production can take 4–9 business days. DTG product fulfillment in other locations has not been affected.
We expect these delays to be temporary, and we're continuously hiring more people and expanding our operations to prepare for the end-of-the-year orders.
In the US, all new DTG products are fulfilled in 4–9 days on average, AOP products take 3–8 business days, embroidery—2–7 business days, and other categories take 2–5 business days. Fulfillment speed in Europe is still 2–5 or 2–7 business days for all categories.
Our Customer Support email reply time is about one day. We're increasing our chat availability to resume 24/7 live support in the near future.
Thank you for your patience and for reading.
Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.